Shipping and returns
Everything about how your order ships, how to track it, and how to send it back if you need to.
Orders placed on this portal are processed and leave the warehouse within one business day. Average delivery within the United States is three to six business days, depending on your location. You will receive a confirmation email when your order is placed and a tracking link as soon as it ships.
The six-bottle plan includes free USA shipping. The two-bottle and three-bottle plans add a standard shipping fee, which is shown clearly at checkout before you pay. Every order, regardless of plan, ships from the authorized 2026 production batch documented on the verification page.
Use the tracking link in your shipping email to follow the package. If tracking has not updated within two business days of your ship confirmation, email orders@wegoslimofficial.com with your order number and we will chase it down.
WeGoSlim is backed by a 60-day money-back guarantee. To start a return, email support@wegoslimofficial.com or call +1 (585) 412-0390 with your order number, and we will send return instructions and the address. You can return bottles full, partly used, or empty. Once we receive them, the product price is refunded to your original payment method. Return shipping is the customer's responsibility. Full details are on the refund policy page.
If anything arrives damaged or incorrect, contact us within seven days with a photo and your order number and we will make it right at no cost to you.